In today’s date, a lot has been heard and spoken about call centres. Moreover, every product or service firm, irrespective of its size and scale of operation have started sporting their very own call centres. A call centre is essentially a service desk of an organisation, the aim of which is to offer customer service and to attend to customer queries. Most of the call centres make use of high levels of automation in order to please existing customers and so also to attract other prospects in the market.
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